Frequently Asked Questions
Find answers to common questions about our products and services
Are your products cruelty-free?
Yes, essence makeup is 100% cruelty-free. We do not test our products or ingredients on animals.
Are your beauty products vegan?
A large majority of our range is vegan. You can find the 'vegan' label on specific product pages and packaging.
How can I find the right shade for my skin tone?
We offer a virtual try-on tool on our product pages and detailed shade descriptions to help you find your perfect match.
Do you use parabens in your formulas?
We prioritize 'Clean Beauty' standards, meaning many of our products are formulated without parabens, particles of microplastics, or volatile silicones.
How do I track my order?
Once your order ships, you will receive an email with a tracking link to monitor your delivery status in real-time.
Can I change my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact support within 30 minutes of placement to request changes.